Refund policy
At Sovrena, we want you to be completely satisfied with your purchase. If you need to return an item, please follow our policy outlined below:
1. Return Eligibility
- Return Window: Items can be returned within 3 days of delivery.
- Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
2. How to Initiate a Return
- To start a return, please email us at thesovrena7@gmail.com with your order number and the item(s) you wish to return.
- We will provide you with return instructions and a return shipping address.
3. Refund Process
- Refunds will be issued as store credit only. This store credit can be used for future purchases on our website.
- Store credit will be processed once we receive and inspect the returned item. You will receive an email notification with your store credit balance.
4. Shipping Costs
- Original shipping fees are non-refundable.
5. Exchanges
- We offer direct exchanges. If you would like a different item, please return the original item and the replacement product will be shipped once we receive the returned item in its original condition.
6. Contact Us
If you have any questions or need further assistance, please contact our customer service team at thesovrena7@gmail.com or +91 8446552297
Thank you for shopping with us!